Refund policy
Return & Refund Policy
Lorelaii Atelier Fine Jewelry LLC
Last Updated: October 18, 2026
At Lorelaii Atelier, we believe purchasing fine jewelry should be a thoughtful and confident experience. We take pride in the quality of our jewelry and are committed to providing clear, transparent policies regarding returns, exchanges, cancellations, and refunds.
Please review this policy carefully before completing your purchase.
1. Return Eligibility
Lorelaii Atelier accepts return requests for eligible ready-to-ship jewelry within 14 calendar days of confirmed delivery.
To qualify for a return, the jewelry must meet the following conditions:
- Be unworn, unused, and in its original condition.
- Show no signs of damage, alteration, or wear.
- Include all original packaging, certificates, grading reports, and accompanying documentation.
- Be accompanied by valid proof of purchase.
- Not fall within a clearly disclosed final-sale or non-returnable category.
All returns require prior authorization and are subject to inspection upon receipt.
2. Final Sale & Non-Returnable Merchandise
Due to the nature of fine jewelry and individually sourced materials, certain purchases are considered final sale and are not eligible for change-of-mind returns or exchanges.
These include:
- Engagement rings and other jewelry produced to a customer’s selected specifications.
- Made-to-order jewelry.
- Specially sourced natural or laboratory-grown diamonds.
- Loose diamonds and gemstones obtained specifically for an individual customer.
- Engraved or personalized jewelry.
- Jewelry that has been resized, modified, or altered at the customer’s request.
- Specialized custom-designed or bespoke jewelry.
- Merchandise clearly identified as final sale before purchase.
Final-sale restrictions do not eliminate remedies available for defective, damaged, or incorrectly supplied merchandise, or other rights provided by applicable law.
3. Engagement Rings & Ring Builder Purchases
Lorelaii Atelier offers an online ring builder that allows customers to select a diamond, setting, and ring size from available options.
Because these rings are generally assembled or manufactured according to individual customer selections, they are considered made-to-order merchandise.
Customers are responsible for reviewing and confirming their diamond specifications, setting selection, metal type, ring size, and any personalization before completing their purchase.
Made-to-order ring purchases are generally final sale for change-of-mind returns when that restriction is disclosed before purchase.
If an item arrives defective, damaged, or materially different from the confirmed order, please contact us so we can evaluate the appropriate resolution.
4. Engraving & Personalized Jewelry
Jewelry that has been engraved or personalized according to customer instructions is considered final sale for change-of-mind returns.
Customers are responsible for verifying all engraving details, including spelling, initials, dates, and special characters, before submitting an order.
Once personalization has begun, modifications or cancellations may no longer be possible.
Errors made by Lorelaii Atelier or its production partners will be reviewed and addressed appropriately.
5. Specialized Custom Jewelry
Specialized jewelry projects requiring original designs, CAD modeling, or advanced customization may be coordinated through independent jewelry designers and manufacturing partners.
Because these projects involve individualized services, sourcing, and production, they are generally non-returnable for change-of-mind reasons once the final-sale terms have been disclosed and agreed upon.
Any project-specific deposits, cancellation conditions, or additional charges will be communicated before the customer authorizes the project.
Defective or incorrectly supplied merchandise remains subject to applicable customer protections.
6. Damaged, Defective, or Incorrect Merchandise
Please inspect your jewelry promptly upon delivery.
If an order arrives damaged, defective, or incorrect, contact us at support@lorelaii.com as soon as reasonably possible.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the jewelry and packaging, when available.
- Any other relevant order information.
We will review the concern and determine an appropriate resolution, which may include repair, replacement, or refund, depending on the circumstances and applicable law.
This section applies to eligible concerns involving both standard and custom jewelry.
7. How to Request a Return
To request a return, please email:
support@lorelaii.com
Include your order number, the item you wish to return, and the reason for your request.
For eligible change-of-mind returns, requests must be submitted within 14 calendar days of delivery.
If your return is approved, we will provide return instructions and the appropriate shipping address.
Please do not return merchandise without authorization.
Unauthorized shipments may experience processing delays.
8. Return Shipping & Insurance
Customers are responsible for return shipping costs associated with approved change-of-mind returns.
Due to the value of fine jewelry, we recommend using a trackable shipping service with insurance covering the full value of the returned merchandise.
Customers are responsible for following the provided return packaging and shipping instructions.
When a return is required because of defective, damaged, or incorrectly supplied merchandise, Lorelaii Atelier will arrange appropriate return shipping at no additional cost to the customer.
9. Refund Processing
Once an authorized return is received, we will inspect the jewelry and accompanying materials to confirm eligibility.
Customers will be notified whether the refund has been approved.
Approved refunds will be issued to the original payment method.
We aim to process approved refunds within 10 business days after completing the return inspection.
Additional processing time may be required by the customer’s bank, credit card issuer, or payment provider.
Original shipping charges are generally nonrefundable for change-of-mind returns, unless otherwise required by law.
Applicable refunds for defective, incorrect, or undelivered merchandise will be handled according to the circumstances and legal requirements.
10. Exchanges
Exchange requests for eligible ready-to-ship merchandise may be considered based on product availability and the circumstances of the request.
Exchanges are not guaranteed.
Made-to-order, engraved, specially sourced, and specialized custom jewelry are generally ineligible for change-of-mind exchanges.
Customers seeking an exchange should contact support@lorelaii.com before returning any merchandise.
11. Order Cancellations
If you need to cancel an order, please contact us immediately at support@lorelaii.com.
Cancellation eligibility depends on the order’s processing and production status.
Ready-to-ship orders may be canceled before shipment if processing permits.
For made-to-order, personalized, or specially sourced jewelry, cancellation may no longer be available after sourcing, engraving, or production has begun, subject to the terms disclosed at purchase and applicable law.
If we cannot fulfill an order within the agreed timeframe, we will communicate available options, including any cancellation or refund rights required by law.
12. Ring Sizing & Customer Selections
Customers are encouraged to verify their ring size before placing an order.
Lorelaii Atelier uses U.S. ring sizing standards.
A printable ring sizing guide may be available on our website to assist with selecting an appropriate size.
Because resizing availability depends on the ring design, metal, gemstones, and setting, not every ring can be resized.
Any potential resizing services, availability, pricing, and timelines must be confirmed separately.
Customer-selected sizing errors do not automatically qualify made-to-order jewelry for a return or refund.
13. Contact Information
For questions about returns, cancellations, refunds, or order concerns, please contact:
Lorelaii Atelier Fine Jewelry LLC
Email: support@lorelaii.com
Website: www.lorelaii.com
Customer Service Hours
Monday–Friday
9:00 AM–5:00 PM Central Time
At Lorelaii Atelier, we value your trust and are committed to providing a professional, transparent, and thoughtful fine jewelry shopping experience.