FAQs
Helpful details about ordering, virtual consultations and caring for your jewelry.
Are these complete rings or settings?
Our gemstone ring listings describe complete rings with the stones included. In the ring builder, review the selected diamond, setting and final total before checkout; a setting price alone does not include a center diamond.
When will my order ship?
Our shipping policy estimates 3–5 business days of processing for ready-to-ship items and 2–5 weeks before shipping for made-to-order and ring-builder orders. Supplier-ordered items depend on supplier availability. Contact us before ordering for a confirmed estimate if you have a particular date in mind. Carrier transit is additional.
Where do you ship?
We ship within the United States. A signature is required for delivery. Please review the shipping policy for processing, delivery and address details.
How do I choose a ring size?
A professional jeweler can help measure your finger. Order the size shown on the product page. The ruby, peridot and blue sapphire rings currently offer U.S. size 7. For another size, contact us before ordering so we can confirm availability, pricing and timing.
Can I return an order?
Return eligibility and exclusions depend on the item. Review our return policy before purchasing, and contact support for authorization before mailing an item back.
How do consultations work?
Consultations are virtual by phone or Zoom, by appointment Monday through Friday, 9 AM–5 PM Central Time. We help you compare diamonds, understand available grading reports and explore ring options.
Are the stones natural or lab-grown?
Each product description identifies its stones as natural or lab-grown. Please read the listing for the center stone and accent stones separately. Contact us with questions about any available grading report before purchasing.
How should I care for my jewelry?
Care depends on the gemstone and setting. Remove jewelry before chores, exercise and exposure to household chemicals. Store pieces separately to reduce scratches. Ask a qualified jeweler which cleaning method suits your piece before using an ultrasonic or steam cleaner, and have loose stones or damaged prongs checked before wearing it.
Can a ring be resized or repaired?
Contact support@lorelaii.com with your order number, requested size or repair details, and clear photos before arranging work. Feasibility, cost and timing depend on the design and must be confirmed individually. Specialized work is coordinated with independent partners.
Do you create custom designs?
We provide diamond education, selection and sourcing guidance. Specialized design and manufacturing requests are coordinated with independent partners. Contact us to discuss what may be possible before placing an order.
How can I contact you?
Email support@lorelaii.com or use our contact form. You can also follow @lorelaii_atelier on Instagram.